Privacy Policy

Introduction

Fibre Diagnosis ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at altaifi.com and interact with our fabric care diagnostic services.

We are a fabric cleaning diagnostic service based in l'Hospitalet de Llobregat, Catalonia, Spain. Our core purpose is to diagnose specific fabric damage—such as pet accidents, set-in stains, and allergen buildup—and provide transparent, honest assessment of treatment pathways. This policy applies to all personal data we collect in connection with that service.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information in several ways, depending on how you interact with us:

Contact and Inquiry Forms

When you submit an inquiry about your fabric damage, we collect:

• Your name and contact email address
• Your telephone number (optional)
• Description of the fabric damage or concern
• Fabric type and material information
• Timeline of the damage
• Any previous treatment attempts you have made
• Presence of pets in your home (relevant to diagnosis)
• Photographs or images of the affected fabric (if provided)

This information is collected only when you voluntarily submit it through our contact form or direct communication channels.

Website Usage Data

We may automatically collect certain technical information when you visit our website, including:

• Your IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referral source (how you arrived at our site)
• Device type and screen resolution

This data is collected through standard web server logs and, where applicable, analytics tools to help us understand how our site is used and to improve our service.

Cookies and Similar Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and track site usage patterns. We use:

• Essential cookies: Required for basic website functionality (e.g., security, navigation)
• Analytics cookies: Help us understand how visitors use our site and identify areas for improvement
• Preference cookies: Remember your choices and settings during your visit

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain website features.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To assess your fabric damage, provide diagnostic consultation, and recommend appropriate treatment pathways
• Communication: To respond to your inquiries, provide updates about your assessment, and answer questions about our services
• Quality Improvement: To analyze how our website and services are used, identify patterns, and improve our diagnostic accuracy and customer experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations in Spain and the European Union
• Safety and Security: To protect against fraud, unauthorized access, and other security threats
• Marketing and Outreach: To send you information about our services, updates, or related offers (only with your consent, where required)

We will not use your personal data for purposes other than those listed above without obtaining your explicit consent.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR) and Spanish data protection law, we process your personal data on the following legal bases:

• Contract Performance: Processing is necessary to provide the diagnostic service you have requested
• Legitimate Interests: We have a legitimate interest in improving our services, understanding customer needs, and operating our business securely
• Consent: Where you have explicitly consented to specific processing activities (e.g., marketing communications)
• Legal Obligation: Where processing is required by law or regulatory authority

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers and Processors

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These may include:

• Email service providers for communication
• Website hosting and analytics providers
• Customer relationship management (CRM) systems

All service providers are contractually obligated to use your information only as necessary to provide services to us and to maintain the confidentiality and security of your data.

Legal Requirements

We may disclose your information if required to do so by law or if we believe in good faith that such disclosure is necessary to:

• Comply with legal obligations, court orders, or government requests
• Enforce our Terms of Service and other agreements
• Protect the safety, rights, and property of Fibre Diagnosis, our users, or the public

Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Inquiry and Assessment Data: Retained for up to 24 months following your final interaction with us, to support follow-up consultations and service improvements
• Communication Records: Retained for up to 12 months after the conclusion of your inquiry
• Website Usage Data: Retained for up to 12 months for analytics and security purposes
• Marketing Consent: Retained until you withdraw consent or request removal from our communications

After the retention period expires, we will securely delete or anonymize your information unless we are required by law to retain it longer. If you request deletion of your data, we will comply within 30 days, subject to legal obligations and legitimate business needs.

Your Data Protection Rights

Under GDPR and Spanish data protection law, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right to Rectification: You have the right to request that we correct inaccurate or incomplete information
• Right to Erasure: You have the right to request deletion of your personal data, subject to certain exceptions
• Right to Restrict Processing: You have the right to request that we limit how we use your information
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used format and to transmit it to another controller
• Right to Object: You have the right to object to processing of your personal data for marketing or legitimate interest purposes
• Right to Withdraw Consent: If processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We will respond to your request within 30 days, or within the timeframe required by law.

Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure HTTPS encryption for data transmitted over the internet
• Restricted access to personal data by authorized personnel only
• Regular security assessments and updates
• Secure storage of data with appropriate access controls

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, and you use our services at your own risk. If you believe your information has been compromised, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites and services that are not operated by Fibre Diagnosis. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policies of any external websites before providing your personal information.

Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information and terminate the child's account. If you believe a child has provided us with information, please contact us immediately.

International Data Transfers

Fibre Diagnosis is based in Spain and operates within the European Union. Your personal data is processed and stored primarily within the EU, which provides a high level of data protection under GDPR. If we transfer your data outside the EU, we will do so only with appropriate safeguards in place, such as Standard Contractual Clauses or adequacy decisions.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

Fibre Diagnosis
l'Hospitalet de Llobregat
Catalonia, Spain
Email: hello@altaifi.com
Phone: +34 667 767 595

You also have the right to lodge a complaint with the Spanish Data Protection Authority (Autoridad de Protección de Datos) if you believe we have violated your data protection rights.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by updating the "Last Updated" date below and, where appropriate, by sending you an email notification or displaying a prominent notice on our website.

Your continued use of our website and services following the posting of changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.