Terms of Use

Please read these Terms of Use carefully before accessing or using the Fibre Diagnosis website and services. By using this site, you agree to be bound by these terms.

1. Acceptance of Terms

By accessing and using the Fibre Diagnosis website (altaifi.com) and engaging with our fabric care diagnostic services, you accept and agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you are not permitted to use this site or our services.

Fibre Diagnosis reserves the right to modify these Terms of Use at any time. Your continued use of the site following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically for updates.

2. Service Description and Scope

Fibre Diagnosis provides diagnostic consultancy services for fabric care emergencies, including assessment of damage caused by pet accidents, set-in stains, allergen buildup, and inherited fabric conditions. Our service involves:

• Visual and technical assessment of fabric type and fibre condition
• Identification of damage patterns and their likely causes
• Mapping of transparent treatment pathways based on diagnostic findings
• Clear communication of scope boundaries and realistic outcomes

Important Scope Limitation: Fibre Diagnosis provides diagnostic guidance and treatment recommendations only. We do not perform physical cleaning services. Our assessments are based on information you provide, photographs you submit, and our professional expertise. We cannot guarantee specific outcomes, as fabric response to treatment varies based on fibre composition, damage severity, age of damage, and previous treatment attempts. Some damage may be permanent or require specialist intervention beyond our scope.

3. Permitted Use

You may use the Fibre Diagnosis website and services for lawful, personal purposes only. You agree not to:

• Use the site for any commercial purpose without explicit written permission
• Reproduce, distribute, or transmit any content without prior written consent
• Attempt to gain unauthorised access to any part of the site or its systems
• Engage in any activity that disrupts or interferes with the site's operation
• Submit false, misleading, or fraudulent information in enquiry forms or communications
• Use automated tools, bots, or scrapers to access or collect site content

4. Intellectual Property Rights

All content on the Fibre Diagnosis website—including text, photographs, diagnostic diagrams, treatment guides, and visual design—is the intellectual property of Fibre Diagnosis or its content providers. This includes before-and-after photographs, fabric analysis documentation, and proprietary diagnostic methodology.

You are granted a limited, non-exclusive, non-transferable licence to view and use this content for personal, non-commercial purposes only. You may not reproduce, modify, distribute, or republish any content without explicit written permission from Fibre Diagnosis.

If you submit photographs, fabric samples, or other materials to Fibre Diagnosis for diagnostic assessment, you grant us the right to use these materials for diagnostic purposes, quality improvement, and educational documentation (with your privacy respected as outlined in our Privacy Policy).

5. Disclaimers

The Fibre Diagnosis website and diagnostic services are provided on an "as-is" basis. We make no warranties, express or implied, regarding:

• The accuracy, completeness, or timeliness of diagnostic assessments
• The suitability of recommended treatments for your specific fabric or damage
• The outcome or success of any treatment pathway we recommend
• The uninterrupted availability or error-free operation of the website

Fabric care outcomes depend on many factors beyond our control, including fibre type, damage age, previous treatments, and the specific cleaning methods and products used by third parties. Fibre Diagnosis cannot be held responsible for results achieved by other service providers or for damage resulting from treatments applied outside our direct supervision.

We provide honest scope boundaries and will clearly communicate when damage may be permanent, when specialist intervention is required, or when outcomes are uncertain. Our recommendations are based on professional expertise but are not guarantees.

6. Limitation of Liability

To the fullest extent permitted by Spanish law, Fibre Diagnosis shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the website or services, including but not limited to loss of data, loss of income, or damage to property.

Our total liability for any claim arising from these Terms of Use or your use of the site shall not exceed the amount you paid for our services, or if no payment was made, shall not exceed €50.

This limitation applies even if Fibre Diagnosis has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion of certain warranties or the limitation of liability, so these limitations may not apply to you in full.

7. Third-Party Links and Content

The Fibre Diagnosis website may contain links to third-party websites, products, or services. We do not endorse, control, or assume responsibility for the content, accuracy, or practices of these external sites. Your use of third-party links is at your own risk and subject to their terms and conditions.

Fibre Diagnosis is not responsible for any damage, loss, or dispute arising from your interaction with linked third-party services.

8. User-Submitted Content

When you submit information, photographs, or enquiries through our diagnostic form or email, you represent that:

• All information is accurate and truthful
• You own or have permission to submit any photographs or fabric samples
• Your submission does not infringe any third-party intellectual property rights

By submitting content, you grant Fibre Diagnosis permission to use it for diagnostic assessment and service improvement purposes, in accordance with our Privacy Policy.

9. Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of Spain, specifically the laws of Catalonia. Any disputes arising from your use of the Fibre Diagnosis website or services shall be subject to the jurisdiction of the courts in l'Hospitalet de Llobregat, Catalonia, Spain.

If you are a consumer within the European Union, you retain any consumer protection rights afforded to you under EU and Spanish law, which cannot be waived by these terms.

10. Termination of Access

Fibre Diagnosis reserves the right to terminate or restrict your access to the website and services at any time, without notice, if we determine that you have violated these Terms of Use or engaged in conduct we deem inappropriate or harmful.

11. Severability

If any provision of these Terms of Use is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, or if not possible, shall be severed. The remaining provisions shall continue in full force and effect.

12. Entire Agreement

These Terms of Use, together with our Privacy Policy, constitute the entire agreement between you and Fibre Diagnosis regarding your use of the website and services. They supersede all prior agreements, understandings, and negotiations, whether written or oral.

13. Contact and Questions

If you have questions about these Terms of Use, or if you wish to report a violation, please contact us: